Filing an Official Consumer Complaint about Your Car

U.S. Department of Transportation encourages consumers to file an official complaint of record with them when the suspect safety issues with their model car. This information will be entered into National Highway Traffic Safety Administration's (NHTSA) vehicle owner's complaint database and used with other complaints to determine if a safety-related defect trend exists.

Your complaint is important in determining if further action is needed to investigate the possibility of a recall.


  • Steps to File Your Complaint

  • FILE ON-LINE: here.
  • The Privacy Act of 1974 - Public Law 93-579
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