CONSUMER COMPLAINT: ODI Case Number: 10411803

Component: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Details: THE HEAD RESTS ON THE NEW FORD EDGE THAT I RECENTLY PURCHASED ARE SO LARGE AND LEAN SO FAR FORWARD THAT THEY MAKE IT VERY UNCOMFORTABLE AND DANGEROUS TO DRIVE. THEY ARE SO BAD THAT SOME OWNERS OF NEW FORD PRODUCTS ARE JUST REMOVING THE HEAD RESTS CREATING A REAL SAFETY HAZARD . I HAVE CONTACTED FORD SEVERAL TIMES WITH OUT SATISFACTION. OUR LOCAL POLICE DEPARTMENT HAS REMOVE THE HEAD RESTS FROM THER NEW EXPOLORER. DO WE WAIT UNTIL SOMEONE GET HURT OR KILLED OR DO WE TAKE A VERY HARD LOOK AT THEM NOW? I HAVE TRIED TO REVERSE MINE BUT THEN YOU JUST AS WELL REMOVE THEM. I TRIED SWITCHING WITH THE REAR SEAT AND THEY WONT INTERCHANGE. I AM JUST ASKING THAT YOU TAKE A GOOD LOOK AT THEM AND MAKE A DECISION. *TT

CONSUMER COMPLAINT: ODI Case Number: 10449336

Component: ELECTRICAL SYSTEM

Details: PURCHASED MY 2011 EDGE LIMITED DEC. 2010, HAD INTERMITTENT SYNC PROBLEMS STARTING APPROX JUNE 2011. DID AN UPGRADE OFF THE SYNC MY RIDE WEBSITE IN NOV 2011 AND THAT STARTED ALL THE SYNC PROBLEMS. THEY INCLUDE: NAVIGATION FAILURE WHILE ON A TRIP, THAT WAS FUN, BEING LOST WITH 2 CARS OF FAMILY FOLLOWING US. BACKUP CAMERA WORKS OR NOT, DEPENDS ON THE DAY. DASHBOARD LIGHTS BLINKING ON & OFF WHILE DRIVING, BLUETOOTH DISCONNECTING MY PHONE ALMOST EVERYDAY. THE SYNC SYSTEM LIKES TO TURN OFF, BLACK SCREEN, RESETS ITSELF WITHOUT DOING ANYTHING EXCEPT TURNING THE CAR ON! SOMETIMES WHEN I LEAVE THE CAR THE SYNC SYSTEM & RADIO WILL STAY ON EVEN AFTER I LOCK THE CAR. 2X IT HAS GONE TO THE DEALER, 2X I GET THE CAR BACK & AM TOLD I HAVE TO DEAL WITH IT AS THERE IS NO FIX TO THE GLITCH IN THE SYSTEM. SO, 42K FOR A NEW CAR, ALSO PURCHASED AN EXTENDED WARRANTY, WHEN ALL WARRANTYS ARE EXPIRED WHO WILL PAY FOR FORDS "GLITCH"? I WILL NEVER RECOMMEND THIS CAR TO ANYONE. *TR

CONSUMER COMPLAINT: ODI Case Number: 10440554

Component: ELECTRICAL SYSTEM

Details: THE NAVIGATION IS PROBABLY THE MOST USER UNFRIENDLY UNIT WE HAVE EVER USED AND HAVE WRITTEN THREE TIMES TO CORRECT THE BAD INFORMATION IN IT; I.E. TAKES YOU TO THE WRONG LOCATION. A NAVIGATIONAL SYSTEM THAT CANNOT BE TRUSTED IS WORSE THAN NOT HAVING ONE AT ALL. THERE ARE MANY PROBLEMS WITH THIS NAVIGATION SYSTEM IN ADDITION TO THE OTHER SENSOR SAFETY GOODIES ON THIS VEHICLE. THE BLISS IS A SAFETY HAZARD; WORTHLESS. MY SYNC SYSTEM KEEPS BLANKING OUT (REFERRED TO BY EVERYONE AS THE BLACK SCREEN) OR A SCREEN THAT LOCKS UP AND WILL NOT PERFORM ANY FUNCTION WHATSOEVER. WHEN RESEARCHING THIS VEHICLE I FOUND INFORMATION ON THIS PROBLEM AS EARLY AS 2008. I PRINTED ALL THE INFORMATION TO SHOW THE SALESMAN. I HANDED HIM 40 PAGES OF INFORMATION ON THE BLACK SCREEN AND ASKED IF THIS IS STILL A PROBLEM HE SAID NO. WE PURCHASED THE 2011 FORD EDGE LIMITED WITH ALL THE GOODIES. NOW AND SINCE THE LAST ROUND WE EXPERIENCED THE LOCKED SCREEN AGAIN WHICH REQUIRED ANOTHER TRIP TO OUR FORD DEALER. BY THE WAY WE RECEIVED NO PAPER WORK ON THE REPAIR. WE HAVE OVER 15K MILES ON THE VEHICLE NOW AND HAVE HAD EXPERIENCED THIS PROBLEM NUMEROUS TIMES. THE NAVIGATION AND THE BLISS SYSTEMS ARE NOT ONLY WORTHLESS BUT SAFETY HAZARDS. A $42,000 MISTAKE?? SHAME ON FORD FOR CONTINUING ON SELLING THIS PRODUCT AND OUR GOVERNMENT FOR LETTING THEM DO SO - EVER WONDER WHY THE CONSUMER LOST THEIR FAITH??? FORD - REALLY? *TR

CONSUMER COMPLAINT: ODI Case Number: 10404457

Component: ELECTRICAL SYSTEM

Details: PURCHASED A 2011 FORD EDGE WITH SYNC AND MY FORD TOUCH AFTER THE 3RD TIME THE DEALER FINALLY UPGRADED THE SYSTEM ON THE WITH THE 4TH VISIT WITH AN UPDATE,ONLY HAD THE CAR BACK LESS THEN A WEEK AND NOW THE ENTIRE SYSTEM CRASHED NOTHING WORKS AND I MEAN NOTHING TOOK IT BACK TO THE DEALER AND WAS TOLD THERE IS NOTHING THEY CAN DO EXCEPT WAIT FOR FORD TO COME OUT WITH A FIX. SPENT OVER 40,000 FOR A LEMON AND A DEALER THAT DOES NOT CARE. DOES ANYONE HAVE ANY IDEAS THAT COULD HELP ME OUT WILL BE GREATLY APPRECIATED. *TR

CONSUMER COMPLAINT: ODI Case Number: 10390213

Component: ELECTRICAL SYSTEM

Details: BLUETOOTH INOP ,DOES NOT ALLOW CONNECTIVITY AFTER 3.0 MONTHS. WORKED FINE. EVERYTHING ELSE FUNCTIONS CORRECTLY. LOVE THE VEHICLE. HAVE ALREADY TURNED IT OF THEN BACKON. TRIED ANOTHER PHONE. *TR

CONSUMER COMPLAINT: ODI Case Number: 10386011

Component: ELECTRICAL SYSTEM

Details: TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE DASHBOARD SCREEN AND GPS DISPLAY SCREEN FAILED. DURING THE FAILURE, THE BOTH SCREENS DISPLAYED A MESSAGE STATING THAT THE SYSTEM WAS REBOOTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A SOFTWARE UPDATE WAS INSTALLED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY WHETHER THE VEHICLE WAS IN MOTION OR AT A COMPLETE STOP. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1,050. UPDATED 03/10/11*BF UPDATED 1/4/11 *CN

CONSUMER COMPLAINT: ODI Case Number: 10444132

Component: ENGINE AND ENGINE COOLING

Details: TWICE AFTER BACKING UP AND SHIFTING THE CAR FROM REVERSE TO DRIVE, THE CAR STALLED/SHUT OFF. THE FIRST TIME IT OCCURRED AFTER BACKING ONTO A BUSY STREET. WHILE PUSHING ON THE GAS WITH NO FORWARD MOVEMENT, I SAW A MESSAGE DISPLAYED IN THE DASH THAT THE CAR MUST BE IN PARK TO START. I WAS EXTREMELY LUCKY THAT IN THAT INSTANCE I HAD ENOUGH TIME TO START THE VEHICLE AND MOVE PRIOR TO TRAFFIC REACHING ME AS IT OCCURRED ON A BUSY STREET. THE APPROXIMATE DATE FOR THE FIRST OCCURRENCE WAS IN JUNE OF 2011. THE SECOND WAS ON JULY 5, 2011, WITH APPROXIMATELY 2,450 MILES. ON NOVEMBER 3, 2011, AND NOVEMBER 29, 2011, MY CARS BATTERY DIED RESULTING IN NEEDING TO CALL FORD ROADSIDE ASSISTANCE TO TOW IT TO THE DEALER. PRIOR TO THAT, I TWICE HAD A BATTERY SAVER MESSAGE DISPLAYED AFTER I SHUT OFF MY CAR, ALTHOUGH EVERYTHING WAS OFF. WHILE AT THE DEALER THE SECOND TIME IT HAPPENED, THE BATTERY DIED FOR THE THIRD TIME AFTER APPROXIMATELY 8 HOURS. THE BATTERY TEST ALWAYS REPORTED THAT THE BATTERY WAS OKAY. AFTER A WEEK AT THE SHOP THEY WERE STILL UNABLE TO DETERMINE THE CAUSE. TWO TIMES MY VEHICLE WOULD NOT RECOGNIZE THAT I HAD THE KEY IN MY POSSESSION WITHIN THE VEHICLE AND THEREFORE WOULD NOT START. I DO NOT KNOW IF ALL OF THESE ISSUES ARE POSSIBLY INTERCONNECTED WITH THE COMPUTER SYSTEM.

CONSUMER COMPLAINT: ODI Case Number: 10410059

Component: ENGINE AND ENGINE COOLING

Details: TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH AND THE ENGINE STALLED WITHOUT PRIOR WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE ENGINE PIN CONNECTOR WAS FAULTY AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 800.

CONSUMER COMPLAINT: ODI Case Number: 10406296

Component: ENGINE AND ENGINE COOLING

Details: ENGINE FAILED SINCE NEW. MANY TRIPS TO DEALER ENDED IN COMPLETE TEAR DOWN. BLOWS SMOKE CLOUDS ON THE HIGHWAY.

CONSUMER COMPLAINT: ODI Case Number: 10392438

Component: EQUIPMENT

Details: 2011 FORD EDGE LIMITED WITH MYFORD TOUCH SYSTEM. TOOK DELIVERY OF THIS VEHICLE ON 2/23/11. SINCE, THE MYFORD TOUCH SYSTEM HAS EITHER OPERATED ON A VERY LIMITED BASIS, OR, AND MOST IMPORTANTLY, HAS BEEN ENTIRELY INOPERABLE. THE VEHICLE HAS BEEN IN DEALER SERVICE DEPARTMENT FROM 3/10/11 - 3/17/11 AND UPON FURTHER FAILURE OF THE SYSTEM, WE PICKED UP ONCE AGAIN BY THE DEALER ON 3/21/11 WHERE IT REMAINS, AWAITING AN INSPECTION BY A FORD FIELD SERVICE ENGINEER. THE DEALER INITIALLY RE-PROGRAMMED THE SYSTEM, WHICH FAILED, ATTEMPTED TO UPGRADE THE SYSTEM SOFTWARE TO V2.7, WITH NO SUCCESS AND THEN REPLACED THE APIM (AUDIO PROTOCOL INTERFACE MODULE) 3 TIMES, WITHOUT SUCCESS. AFTER E-MAILS TO KEY CONTACTS AT FORD, WE RECEIVED A CALL FROM FORDS EXECUTIVE OFFICES, WHO ARE NOW COORDINATION THE FURTHER REPAIR ATTEMPTS. HAVE BEEN ADVISED THAT IF REPAIRS DO NOT REMEDY THE PROBLEM, THAT THEY WILL HAVE TO CONSIDER OTHER ALTERNATIVES. WE ASSUME THAT IS REPLACING THE VEHICLE, BUT THEY WOULD NOT YET COMMIT TO SUCH. THIS ISSUE HAS LEFT US WITH AN ENTIRE LACK OF FAITH IN FORD AND THE QUALITY OF ITS VEHICLES.

CONSUMER COMPLAINT: ODI Case Number: 10365783

Component: EQUIPMENT

Details: THIS IS A PREEMPTIVE COMPLAINT, AS I THANKFULLY HAVE NOT HAD AN ACCIDENT YET. THE MYFORDTOUCH SYSTEM IN ALL 2011 FORD MOTOR CO VEHICLES ARE DEFECTIVE. THE SYSTEM HAS A MULTITUDE OF DEFECTS, BUT THE SAFETY RELATED DEFECT IS THAT THE SYSTEM CAN SPONTANEOUSLY REBOOT AT ANY TIME WITH NO WARNING TO THE DRIVER. THIS CAN HAPPEN AT RANDOM, AND MULTIPLE TIMES WITHIN A SHORT PERIOD OF TIME. WHEN BACKING UP THIS SHUTS DOWN THE BACKUP CAMERA WHICH COULD RESULT IN INJURIES TO CHILDREN WHO GET BEHIND THE VEHICLE. AT NIGHT THIS CAUSES THE SCREEN TO SUDDENLY GO FULL WHITE AT FULL BACKLIGHT, WHICH IS EXTREMELY DISTRACTING TO A DRIVER AT NIGHT. ANOTHER SAFETY ISSUE WOULD BE WHEN THE SYSTEM REBOOTS WHEN THE DRIVE IS BEING GUIDED TO AN EMERGENCY FACILITY OR IS ON THE PHONE WITH 911. FORD ACKNOWLEDGED THE PROBLEMS TO DEALERSHIPS ON OCT 20TH AND INFORMED THEM NOT TO DO ANYTHING AT THIS TIME. MANY CUSTOMERS HAVE BEEN REPORTING THESE PROBLEMS ON THE OWNER2OWNER WEBSITE FOR THE FORD SYNC SYSTEM. I AM SUBMITTING THIS COMPLAINT IN HOPES IT CAN BE DEALT WITH BEFORE SOMEONE GETS HURT RATHER THAN AFTER. THANK YOU *TR

CONSUMER COMPLAINT: ODI Case Number: 10460690

Component: VEHICLE SPEED CONTROL

Details: TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE STALLED. THE CONTACT WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE VEHICLE TRAVELED ANOTHER 15 MILES AT 65 MPH BEFORE STALLING AGAIN. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSIS AND THE THROTTLE BODY WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 54,917.

CONSUMER COMPLAINT: ODI Case Number: 10435524

Component: VEHICLE SPEED CONTROL

Details: TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY SURGE FORWARD WHILE DRIVING APPROXIMATELY 40 MPH. THE VEHICLE WOULD CONTINUE TO ACCELERATE UNTIL THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE THROTTLE BODY WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 10,000. A FIELD SERVICE ENGINEER INSPECTED THE VEHICLE; REPAIRS WERE COMPLETED WHICH CORRECTED THE CONCERNS. FORD MOTOR CO INFORMED THE CONSUMER THAT THEY WILL NOT ISSUE ANY TYPE OF REFUND. HOWEVER, THE CONSUMER STATED NOTHING HAS BEEN SETTLED AND FORD RESPONDED WITH AN OFFER LETTER OF A FIVE YEAR WARRANTY. UPDATED EVOQ 02/24/12

CONSUMER COMPLAINT: ODI Case Number: 10404629

Component: UNKNOWN OR OTHER

Details: DRIVING AND TRANSMISSION DROPS HARD. I THIS HAS HAPPENED SEVERAL TIMES TYPICALLY WHEN FOOT IT OFF GAS. SAFETY CONCERN AS THE DROP IS SO SEVERE, SOMETIMES IT DOES THIS TWO TO THREE TIMES IN A ROW. VEHICLE TENDS TO BUCK IN EXTREME. DEALER CANT "RECREATE" PROBLEM. DEALER REPLACED THROTTLE BODY AND MOTOR ON 5/19 STILL HAVE ISSUES. VEHICLE WILL BE IN TO DEALER FOR 4TH TIME IN ONE MONTH.

CONSUMER COMPLAINT: ODI Case Number: 10364410

Component: UNKNOWN OR OTHER

Details: BEFORE LEAVING MY HOME, I TRIED UNSUCCESSFULLY TO PROGRAM THE BUILT-IN GPS TO GUIDE ME TO MY DESTINATION. AFTER DRIVING APPROXIMATELY 12 MILES, I STOPPED AT A REST STOP. UPON RESTARTING MY VEHICLE, THE ENTIRE ELECTRONIC DISPLAY INCLUDING RADIO, CLIMATE CONTROL, BACK-UP CAMERA, GPS AND OTHER SAFETY FEATURES FAILED TO WORK WHATSOEVER. I IMMEDIATELY DROVE TO THE DEALER WHO INFORMED ME THAT THERE WOULD NOT BE A FOX FOR THIS FOR AT LEAST TWO WEEKS AND THAT ALL OF HIS OTHER 2011 EDGE CUSTOMERS WERE SUFFERING THE SAME PROBLEM. CALLING FORD CORPORATE, I WAS MET WITH EVEN LESS DETAIL ABOUT THE PROBLEM. THEY PRETENDED THAT I AM THE ONLY CUSTOMER WITH THIS PROBLEM. ALTHOUGH THE VEHICLE IS DRIVABLE, THAT IS ALL IT CAN DO AND FRANKLY, I AM AFRAID TO DRIVE IT BECAUSE I DONT WHAT ELSE MAY SIMPLY STOP WORKING. FORD REFUSED MY REQUEST FOR A LOANER VEHICLE UNTIL THIS IS RESOLVED.

CONSUMER COMPLAINT: ODI Case Number: 10470457

Component: POWER TRAIN

Details: THIS IS THE 3RD TIME IN THE PAST 3 MONTHS THAT MY FORD EDGE HAS STALLED. THE FIRST TWO TIMES WERE ON THE HIGHWAY GOING 55MPH. THIS TIME WAS IN MY NEIGHBORHOOD GOING 35MPH. CAR JUST SPORADICALLY GOES "LIMP" AND LOSES ALL ACCELERATION, WITH WRENCH LIGHT COMING ON. HAVE BEEN ABLE TO COAST TO SIDE OF ROAD EACH TIME. FORD REFUSES TO FIX. THEY KEEP SAYING THEY CANT DUPLICATE THE PROBLEM. IM GOING TO GET KILLED IN THIS CAR IF SOMETHING ISNT DONE ABOUT IT. APPARENTLY IM NOT THE ONLY CONSUMER WITH THIS ISSUE. *TR

CONSUMER COMPLAINT: ODI Case Number: 10459745

Component: POWER TRAIN

Details: WAS DRIVING IN MORNING RUSH HOUR TRAFFIC GOING ABOUT 50MPH ON A HIGHWAY. CAR LOST ALL ACCELERATION AND WENT "LIMP" WITHOUT ANY NOTICE. WRENCH LIGHT CAME ON. WAS ABLE TO GET CAR TO SIDE OF ROAD BEFORE IT COMPLETELY STOPPED. IT WAS VERY FRIGHTENING AS CARS WERE CLOSE BEHIND ME AND COULD HAVE EASILY REAR-ENDED ME. HUSBAND CAME TO THE SCENE AND ATTEMPTED TO RESTART CAR AND DRIVE IT. SAME THING HAPPENED AGAIN. HAD CAR TOWED TO LOCAL SHOP OWNED BY FORD DEALER. THEY CONCLUDED THAT WE HAD CARBON BUILD UP IN THE FUEL SYSTEM THAT WAS CAUSING THE PROBLEM. THEY CLEANED OUT THE "GUNK" AND CHARGED US $350. FOUR DAYS LATER THE SAME THING HAPPENED AGAIN. THIS TIME I HAD BOTH OF MY CHILDREN IN THE CAR AND MY DOG. CAR LOST ALL ACCELERATION IN THE MIDDLE OF 5PM TRAFFIC! WRENCH LIGHT CAME ON AGAIN. WAS ABLE TO PULL OVER IN SHOPPING CENTER BEFORE IT COMPLETELY DIED. TOWED IT BACK TO DEALER. THIS TIME THEY SAID THEY COULD NOT DUPLICATE PROBLEM, BUT RECALIBRATED IT (WHATEVER "IT" IS). IM TERRIFIED TO DRIVE THIS CAR AGAIN FOR FEAR THAT IT WILL HAPPEN WHEN IM GOING 65MPH ON A MAJOR HIGHWAY! ITS ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. FORD NEEDS TO TAKE RESPONSIBILITY AND DEAL WITH THIS PROBLEM. FROM WHAT I READ, IT HAS HAPPENED TO MANY OF THEIR MODELS AND HAS TYPICALLY INVOLVED THE THROTTLE BODY. *TR

CONSUMER COMPLAINT: ODI Case Number: 10454238

Component: POWER TRAIN

Details: TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT AFTER PAKING ON AN INCLINE AND RELEASING THE BRAKE PEDAL, THE VEHICLE ROLLED BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 26,000. THE VIN WAS UNKNOWN. UPDATED 05/24/12*LJ

CONSUMER COMPLAINT: ODI Case Number: 10402246

Component: STEERING

Details: DURING ACCELERATION, VEHICLE PULLS TO THE RIGHT WITH STEERING WHEEL TURN TO THE RIGHT. PULLING HAPPENS REGARDLESS OF ACCELERATING FROM STOP OR MOVING. THE HARDER THE ACCELERATION, THE HARDER THE PULL. DURING COASTING AND BRAKING, VEHICLE TRAVELS STRAIGHT. *TR

CONSUMER COMPLAINT: ODI Case Number: 10399340

Component: STEERING

Details: TL*THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY BETWEEN 10-20 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE VEHICLE WAS DRIVEN ONTO THE SIDE OF THE ROAD AND THE ENGINE SHUT OFF. UPON RESTARTING, THE VEHICLE, THE STEERING WHEEL FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE PTU ASSEMBLY WAS REPLACED. THE SIMILAR FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE FAILURE BE DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.

CONSUMER COMPLAINT: ODI Case Number: 10381213

Component: STEERING

Details: 2011 FORD EDGE. FROM THE TIME THAT I TOOK POSSESSION OF THIS NEW VEHICLE, IT HAS DRIFTED OR PULLED TO THE RIGHT. IT WILL MOVE ABOUT 5 FEET IN A MATTER OF 50 TO 75 FEET IN MOVING DIRECTION. THE DEALER SHIP SERVICE MANAGER STATES , IT IS IN SPECIFICATION". IN 560 YEARS OF TRAVELING IN MY WORK AND WITH 28 DIFFERENT VEHICLES, I HAVE NEVER HAD THIS SITUATION THAT COULD NOT BE CORRECTED.. ANOTHER STATEMENT BY THE SERVICE MANAGER WAS THAT ANOTHER AUTO LINE OWNED BY FORD MOTOR COMPANY AND THEIR ENGINEERS HELPED TO DESIGN AND ENGINEER THE ALL WHEEL DRIVE SYSTEM OF THIS VEHICLE, THE 2011 FORD EDGE. I HAVE HQD THIS VEHICLE ON TWO DIFFERENT TRIPS ON INTERSTATE HIGHWAYS, A GOOD FLAT SURFACE AND WHEN YOU TAKE YOUR HANDS SLIGHTLY OFF THE STEERING WHEEL, THE DRIFTING STARTS IMMEDIATELY. I ABSOLUTELY BELIEVE THIS IS A FAULT IN THIS CAR AND CAN BE CORRECTED, EVEN IF IT REQUIRES A RECALL. WHEN I HAD MY CAR IN THE DEALER SERVICE DEPARTMENT AND THE SERVICE MANAGER DROVE THIS VEHICLE, HE CAME BACK TO THE DEALERSHIP, TOOK ANOTHER BRAND NEW FORD EDGE OFF OF THE LOT AND WE RODE IN IT AND IT DID THE SAME THING, DRIFTING OR PULLING TO THE RIGHT, THEREFORE THE REASON I BELIEVE FOR HIS STATEMENT THAT THE CAR WAS IN ITS "TOLERANCE". THE VEHICLE PURCHASED AT KEN WILSON FORD, DEALERSHIP, IN CANTON, NORTH CAROLINA. *TR

CONSUMER COMPLAINT: ODI Case Number: 10380359

Component: STEERING

Details: VEHICLE PURCHASED NEW, DRIVEN 890 MILES IN FIRST TRIP. VEHICLE HAS DRAMATIC PULL TO THE RIGHT. CONSTANT LEFT STEERING INPUT FOR VEHICLE TO REMAIN ON ROADWAY. DEALER ADJUSTED ALIGNMENT , BUT WAS NOT ABLE TO CORRECT. DEALER AND FORD REPRESENTATIVE INDICATE THAT THAT IS THE LIMIT OF THE DESIGN AND FORD IS UNABLE TO CORRECT THE PULL. COMPLETE ATTENTION AND GRIP ON THE STEERING WHEEL WITH CONSTANT LEFT INPUT IS VERY TIRING AND POTENTIALLY DEADLY AS A NEAR MISS OF A PARKED CAR ON AN I-20 AT NIGHT WAS EXPERIENCED. JUST A SLIGHT INATTENTION OF THE LEFT INPUT CAUSED THE CAR TO DRIFT OUT OF THE TRAVEL LANE AND ONTO THE EDGE OF THE SHOULDER. THIS WILL ULTIMATELY CAUSE SOMEONE TO LOSE THEIR LIFE OR BE INJURED. AS SPEED INCREASES TO HIGHWAY SPEEDS THE REACTION TIME TO MAKE CONSTANT CORRECTIONS IS REDUCED. NUMEROUS INSTANCES OF THE RIGHT PULL HAVE BEEN DOCUMENTED TO FORD DEALERS FROM 2007. FORD HAD ISSUED A TSB IN 2008 BUT THIS DID NOT FIX OR CORRECT THE DESIGN DEFICIENCY. NO CASTER ADJUSTMENTS ARE PROVIDED IN THE FRONT WHEEL DRIVE AXLE, ONLY TOE ADJUSTMENTS. IMPROPER TOE ADJUSTMENTS CAN BE ACHIEVED BUT SIGNIFICANT TIRE WEAR IS INDUCED. THIS TOE ADJUSTMENT HAS TO BE READJUSTED TO AN OUT OF TOLERANCE CONDITION EVERY TIME A TIRE SET IS CHANGED.

CONSUMER COMPLAINT: ODI Case Number: 10452389

Component: VISIBILITY

Details: THE WINDOW CRACKED FROM BOTTOM UPWARDS FOR NO APPARENT REASON. DOOR WAS NOT CLOSED HARD OR "SLAMMED". NOTHING HIT WINDOW. JUST CRACKED. *KB

CONSUMER COMPLAINT: ODI Case Number: 10413840

Component: VISIBILITY

Details: ON JULY 19TH, 2011 WHILE DRIVING SOUTH BOUND ON FOLLY ROAD IN CHARLESTON, SC I WAS SLOWING DOWN TOWARDS THE INTERSECTION W/ FORT JOHNSON ROAD. I WAS TRAVELING APPROXIMATELY 30MPH WHEN I HEARD A VERY LARGE POP OR EXPLOSION LIKE SOUND. AFTER A SECOND OR TWO, I NOTICED SHARDS OF GLASS FALLING OFF THE ROOF OVER THE BACK WINDOW. I PULLED OVER INTO A LOT AND FOUND THE REAR MOST FIXED GLASS ROOF PANEL (OF THE PANORAMIC VISTA ROOF) HAD COMPLETELY SHATTERED. THE LOCAL FORD DEALERSHIP INDICATED THAT FORD WILL NOT TREAT THIS AS A WARRANTY COVERED ITEM. THE VEHICLE WAS BRAND NEW, BOUGHT ONLY 4 DAYS PRIOR TO THE INCIDENT. I HAVE FORMALLY SUBMITTED A COMPLAINT WITH FORD AND AM SUPPOSED TO RECEIVE A RESPONSE IN 15 DAYS. I HAD NO CHOICE BUT TO FILE AN INSURANCE CLAIM IN THE MEANTIME - THE VEHICLE CAN NOT BE DRIVEN AND NEEDS TO BE FIXED. THIS HAS APPARENTLY HAPPENED IN OTHER PANORAMIC VISTA ROOFS FROM FORD, AND JUST LIKE IN THIS CASE IT HAPPENED SPONTANEOUSLY AND WITHOUT ANY IMPACT FROM ANY OBJECT. *KB